Privacy Policy

1. Introduction

Welcome to AI Merch Zone! This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website and services. By using our platform, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please discontinue the use of our services.

 

2. Data Controller Information

The website aimerchzone.com is owned and operated by Cloudforge UAB (Reg. No.: 307055746), a registered company based at Giedraičių g. 39, R53, LT-09302 Vilnius, Lithuania (referred to as “Company,” “we,” or “us”).

 

As the data controller, we determine how your personal data is collected, processed, and used in accordance with applicable laws and regulations.

 

For inquiries or concerns regarding your data, please contact us at:

Email: support@aimerchzone.com

 

3. Types of Data We Collect

We collect various categories of personal information to provide and enhance our services. The types of data we may collect include:

3.1. Account Information: Login credentials, usage history, and associated activity logs.

3.2. Identity Data: Full name, date of birth, government-issued ID details, and similar identifying information.

3.3. Contact Details: Email address, phone number, and residential or business address.

3.4. Legal Compliance Data: Information gathered for regulatory compliance, including Anti-Money Laundering (AML) and sanctions-related checks.

3.5. Authentication Data: Usernames, passwords, and security verification information, including biometric data (if applicable).

3.6. Transaction Records: Payment history, order details, and transaction-related metadata.

3.7. Payment Details: Billing information such as credit card numbers, bank account details, and account balances.

3.8. Financial Data: Income sources, employment status, and financial standing.

3.9. Communication Records: Customer support interactions, messages, emails, and other correspondence logs.

3.10. Technical & Device Data: IP addresses, browser details, device type, operating system, and other analytics-related data.

3.11. Support & Assistance Logs: Data collected through customer service interactions.

3.12. Marketing Preferences: Data related to promotions, campaigns, and loyalty program participation.

3.13. Security & Surveillance Data: Video recordings collected at company premises for security purposes.

 

4. How We Collect Data

We collect personal data through several channels, including:

4.1. Direct Interactions: Information provided when creating an account, completing transactions, or communicating with us.

4.2. Automated Technologies: Data gathered through cookies, tracking pixels, and other analytical tools used for optimizing website functionality.

4.3. Third-Party Sources: Information obtained from external service providers, business partners, or publicly available resources.

 

5. How We Use Your Information

We process the personal data we collect for the following purposes:

• 5.1. Creating, managing, and maintaining user accounts.
• 5.2. Delivering our services and fulfilling contractual obligations.
• 5.3. Verifying identity and ensuring secure authentication.
• 5.4. Processing transactions and handling order management.
• 5.5. Providing customer support and responding to inquiries.
• 5.6. Complying with legal, regulatory, and security requirements.
• 5.7. Enhancing and optimizing our platform’s features and functionality.
• 5.8. Detecting, preventing, and addressing fraudulent activities or security threats.
• 5.9. Customizing content, improving user experience, and personalizing marketing efforts.

The processing of personal data is based on contractual necessity, legal obligations, user consent, and our legitimate business interests.

 

6. Why Your Data is Required

Certain information is mandatory for accessing and using our services, such as registering an account or making transactions. Other details are optional and can be managed via account settings. Restricting essential data may limit service availability.

 

7. Data Sharing & Disclosure

Your personal data may be shared under the following conditions:

• 7.1. Third-Party Service Providers: We may share necessary data with external partners such as payment processors, cloud hosting providers, and fraud prevention services.
• 7.2. Legal & Regulatory Compliance: If required by law, we may disclose personal information to comply with legal obligations or government requests.
• 7.3. No Data Sales: We do not sell, rent, or exchange personal data with third parties for financial gain.
• 7.4. Business Transactions: In the event of a merger, acquisition, or business restructuring, data may be transferred as part of the transaction.

 

8. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure compliance with GDPR by implementing legally recognized safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms.

 

9. Your Data Rights

As a user, you have the following rights regarding your personal data:

• 9.1. Right to Information: Obtain details about how your personal data is used.
• 9.2. Right of Access: Request a copy of the data we hold about you.
• 9.3. Right to Rectification: Correct any inaccurate or incomplete information.
• 9.4. Right to Erasure (“Right to Be Forgotten”): Request deletion of your data under applicable conditions.
• 9.5. Right to Restrict Processing: Limit how your data is used in specific cases.
• 9.6. Right to Data Portability: Receive your data in a structured, digital format for transfer.
• 9.7. Right to Object: Challenge certain types of processing, such as direct marketing.
• 9.8. Right to Withdraw Consent: Revoke your consent for data collection and processing at any time.

To exercise any of these rights, contact us at support@aimerchzone.com.

 

10. Data Security Measures

We employ strong security protocols to protect your personal data, including:

• Encryption of sensitive information.
• Strict access controls to prevent unauthorized access.
• Routine security audits and system updates.

We recommend that users also take precautions, such as using strong passwords and enabling two-factor authentication (2FA) where available.

 

11. Data Retention Policy

Personal data is retained only for as long as necessary to comply with legal, regulatory, or business requirements. Once data is no longer needed, it is either securely deleted or anonymized.

 

12. Automated Decision-Making & Profiling

We do not engage in fully automated decision-making that has legal consequences for users. However, we may use profiling techniques to personalize recommendations and enhance user experiences.

 

13. Complaints & Dispute Resolution

If you believe your personal data is being misused or mishandled, you can contact our support team for resolution. You also have the right to file a complaint with the Data Protection Authority in Lithuania.

 

14. Policy Updates

This Privacy Policy may be revised from time to time to reflect legal or operational changes. Any updates will be published on our website, and continued use of the platform signifies acceptance of the revised terms.

15. Contact Information

For any privacy-related inquiries, reach out to:
Email: support@aimerchzone.com

Last Updated: 13.01.2025

Back to top